Report a broken code
If a published code did not work for you at checkout, send the store name, the code text, and a brief description of the cart contents (item categories, approximate subtotal, and whether any items were on clearance) to codes@dealtrails.com. We will re-test within twenty-four hours, post a public update with the result, and pull the code from the site if it fails our verification flow. Including the cart context matters because the most common cause of a "broken" code is a category exclusion (clearance, gift cards, or specific brand carve-outs) rather than the code itself being expired.
Suggest a retailer
Have a favorite store we are missing from the retailer index? Email stores@dealtrails.com with the retailer name, the official site URL, and a short note on the categories they sell in plus why you would like to see them tracked. We add 5-10 new retailers each month based on reader requests and prioritize brands that already participate in at least three of the eight major US cashback portals we track, since the side-by-side comparison tables are most useful when there is real cashback-rate variance to surface.
Related reading on DealTrails: the four-layer stacking method, Rakuten payout calendar, and how to file a missing-cashback claim.
Press & partnerships
For press inquiries, podcast and interview requests, partnership proposals, syndication requests, or direct affiliate-program contacts from a retailer's marketing team, email partners@dealtrails.com. We respond to qualified press and partnership inquiries within three business days and can usually accommodate same-week interview requests for time-sensitive consumer-finance stories during major US shopping events such as Amazon Prime Day, Back to School, Black Friday, Cyber Monday, and the holiday gifting window.
Editorial corrections
If you spot a factual error in a published guide, store page, or portal review — an out-of-date payout threshold, a stale sign-up bonus, an incorrect minimum order value for a free-shipping policy — email editors@dealtrails.com. Corrections are typically posted within one business day, and material corrections to evergreen guides include a dated note at the bottom of the affected article.